Question 1

Which areas do you cover?

Accepted Answer

Essensia Cleans covers London. Enter your postcode on the Areas We Cover page and we'll confirm availability.

Question 2

How do I request a quotation?

Accepted Answer

Complete the Request a Quote form, call us or send us an email. We'll review your requirements and get back to you.

Question 3

Do you offer regular and one-off cleaning?

Accepted Answer

Yes. Both are available and can be arranged around your schedule.

Question 4

How are your cleaners selected?

Accepted Answer

We carefully select every cleaner through our recruitment process. This includes identity verification, Right to Work checks, reference checks, DBS checks where required, and an assessment of their experience, reliability, professionalism, and attention to detail before they join our team.

Question 5

Do you bring cleaning products and equipment?

Accepted Answer

This depends on the type of cleaning service booked and what has been agreed between you and Essensia Cleans. We can provide cleaning products and equipment where required, or use products supplied by the client.

Question 6

Are your cleaners vetted?

Accepted Answer

Yes. All of our cleaners undergo identity and Right to Work checks, reference checks, and DBS checks where appropriate. We are committed to providing trustworthy, reliable professionals you can feel comfortable welcoming into your property.

Question 7

Are you insured?

Accepted Answer

Yes. Essensia Cleans is fully insured, giving you added peace of mind whenever we carry out our services.

Question 8

Can I request the same cleaner?

Accepted Answer

Yes. Where operationally possible, we aim to allocate the same cleaner for recurring bookings to ensure consistency and help build a trusted working relationship.

Question 9

How do you handle keys and property access?

Accepted Answer

Access arrangements are agreed in writing. Keys are handled under a documented process.

Question 10

What is your cancellation policy?

Accepted Answer

We ask that cancellations or rescheduling requests be made at least 24 hours before your scheduled appointment. 24+ hours' notice: you can transfer your deposit to a new appointment or request a refund. Less than 24 hours: a cancellation charge may apply up to the value of the deposit. If our cleaner arrives but cannot access the property, this may be treated as a late cancellation. See our full Cancellation Policy.

Question 11

Do I need to be present?

Accepted Answer

No - provided safe access is arranged in advance.

Question 12

Do you provide end-of-tenancy cleaning?

Accepted Answer

Yes - see our Other Services page for detail.

Question 13

Do you clean commercial premises?

Accepted Answer

Yes - see our Commercial Cleaning page.

Question 14

Do you offer out-of-hours cleaning?

Accepted Answer

Yes. Evening, early morning, weekend, and other out-of-hours cleaning services are available, subject to availability, location, and the type of service required.

Question 15

How quickly will you respond to my enquiry?

Accepted Answer

We aim to respond to all enquiries as quickly as possible during our business hours. Many enquiries receive a response the same day.

Question 16

How can I raise a concern?

Accepted Answer

Email info@essensiacleans.co.uk or call us. We'll acknowledge and investigate.

Frequently asked questions