Cancellation policy
What to expect if you need to cancel or reschedule your appointment.
Cancellations and Rescheduling
Customers should give at least 24 hours’ notice if they need to cancel or reschedule a cleaning appointment.
Where at least 24 hours’ notice is provided, the customer may either transfer their deposit to a new appointment or request a refund.
Where less than 24 hours’ notice is provided, a cancellation charge may apply up to the value of the deposit, to cover reasonable costs and losses arising from the late cancellation.
If our cleaner arrives but cannot access the property because the agreed access arrangements have not been provided, this may be treated as a late cancellation.
If Essensia Cleans needs to cancel an appointment, the customer will be offered an alternative date or a full refund of any amount paid.
Exceptional circumstances will be considered reasonably on a case-by-case basis.
Nothing in this policy affects the customer’s statutory rights.
Need to change or cancel an appointment?
Contact us as soon as possible on 020 4572 7746 or email info@essensiacleans.co.uk.